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Terms and Conditions That Protect Your Account

When you open an account on tri888, you agree to a straightforward set of rules designed to keep your deposits, withdrawals and gameplay secure.

Account registration and verificationDeposit and withdrawal termsYour gameplay rights and limits
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tri888 Terms and Conditions That Protect Your Account
REACH OUR TEAM

How to Contact Us About Terms Questions

Live Chat Open the chat window in your account lobby or on this site.
Email Support Send a detailed question to our compliance inbox.
Account Settings View your full terms acceptance history and any recent policy updates directly in your…
SECURITY AND DATA

How We Handle Your Information

Account Verification

We confirm your identity using your phone number, email and wallet account details when you register. This protects your funds from unauthorized access and ensures only you can withdraw to your DANA, OVO, GoPay or QRIS wallet.

Data Retention

We keep your account, transaction and gameplay records for seven years after account closure. This supports dispute resolution and local regulatory compliance. You can request a copy of your personal data anytime via email.

Deposit Protection

Deposits are held in a segregated wallet account separate from our operating funds. If you request a refund before gameplay starts, we return your deposit directly to your original payment method within one business day.

Withdrawal Verification

Every withdrawal is verified against your registered wallet and confirmed by the payment provider before funds leave our system. We do not charge withdrawal fees; DANA, OVO, GoPay and QRIS handle their own standard processing.

Cookie and Tracking Consent

We use cookies to remember your login, language preference and game history. You can disable non-essential cookies in your browser settings. Disabling them may affect account access speed and personalization on your next visit.

Request Changes or Deletions

Contact our support team to update your phone, email or wallet details. Account closure requests are processed within 48 hours. We retain transaction records for seven years but remove your contact details within 30 days of account closure.

Terms and Conditions FAQs

When you request account closure through our support team, we process it within 48 hours. Your account enters a locked state for 30 days; during this period you can request reactivation by email. After 30 days, permanent closure takes effect and you cannot reopen the same account.

Your deposits sit in a segregated wallet linked to your DANA, OVO, GoPay or QRIS account. If we experience a system issue, your funds remain yours. If you request a refund before playing, we return it to your original wallet within one business day.

Yes. Contact our support team with your transaction ID and the date. We investigate within three business days and work with your payment provider to resolve it. Keep your transaction confirmation—it helps us trace the issue faster.

We retain your transaction history and account records for seven years to comply with local regulations. Personal details like your phone and email are removed within 30 days of closure. You can request a copy of your data in writing anytime.

You can add a new DANA, OVO, GoPay or QRIS wallet to your account through Account Settings. Withdrawals will go to the wallet you select at checkout. Old payment methods remain on file for transaction history; we never charge them without your active request.

If we update our terms, we notify you by email and in your account dashboard at least 14 days before they take effect. You can review the changes and accept them when you next log in. Continuing to play after the effective date means you accept the new terms.

The games you see in your lobby depend on local law in your region where local law permits. We offer slot titles like Wolf Gold and Fishing God, live tables such as Live Roulette and Dragon Tiger, and sportsbook markets on major events. Contact support if a game you expect is unavailable in your area.

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